DESIGN POLICIES AND PROCEDURES

Please read before signing your agreement. All policies apply to both Culpepper & Co. and Botanical Branding.

DEPOSITS AND PAYMENT

 A 50% non-refundable deposit is due before work can commence. The balance of the 50% is to be paid at the end of the project, once project is approved and before the final package is delivered. A deposit invoice is emailed to you at the start of the project.

CANCELLATIONS

You can make cancellations at any time. Please keep in mind that the deposit is non-refundable.

REVISIONS

Each project will specify the number of revisions included.  Additional revisions can be made for an hourly rate and will be quoted based on the project.

ABANDONED PROJECTS

Each project has a timeline and an estimated start and completion date.  Please respect our timeline and respond in a timely fashion with any revision requests once project has commenced.  A project will be considered abandoned if we have not heard from you in 30 days. You will not have any rights to use any of the work that was presented to you, unless the project has been paid in full. If we have not heard from you and you contact us after the 30 day abandonment, a start up fee will apply.

PORTFOLIO AND WEBSITE CREDIT

We reserve the right to add completed projects to our portfolio.

CONTRACT WITH CULPEPPER & CO.

By entering into a project with Culpepper & Co., you are consenting to be bound by the terms of these policies and procedures.  Please note that our policies and procedures can be changed or updated at any time without prior notice to you.

Monies paid for services in advance are non-refundable.

PAYMENT METHODS ACCEPTED

Payments are accepted via Zelle, Gpay, CashApp or PayPal.

Once a payment or deposit is made, it is non-refundable.

If a project is cancelled or postponed, all monies paid are retained by Culpepper and Company.

COMMUNICATION POLICY

Clients are asked to communicate during normal business hours using the email provided. Please refrain from texting outside of normal business hours or on weekends. Business hours are Monday through Friday from 9am to 5pm CST.

Additional consultation charges will be applied to a clients account should they need evening or weekend communications via text.

Thank you in advance for your understanding and we look forward to serving your business needs!

MANAGING SCOPE CREEP

And last but not at all least, we must manage the SCOPE of your project. You’ll receive a scope management document within your contract. Please be sure to review this as scope creep can cause delays on the implementation of your project deadline.

What is scope creep?

From Wrike.com:

“Scope creep (sometimes known as “requirement creep” or even “feature creep”) refers to how a project’s requirements tend to increase over a project lifecycle, e.g., what once started as a single deliverable becomes five; or a product that began with three essential features, now must have ten; or midway through a project, the customer's needs change, prompting a reassessment of the project requirements. Scope creep is typically caused by key project stakeholders changing requirements or sometimes by internal miscommunication and disagreements. This post tackles several ways it creeps up on projects, along with tips on how to nip it in the bud. While it might result in project delays, roadblocks, or going over budget, scope creep is not always a bad thing. Remember that change is inevitable — customer needs evolve over time and delivering a project that answers their needs often means altering the scope. Scope creep is, therefore, a reality that every good project manager expects and plans for.”